Shipping Policy

Order Processing

At ivory-sydney, we pride ourselves on the quality and craftsmanship of our products. Please note that orders are typically processed and shipped within 2-5 business days. Due to the unique and specific nature of our clothing items, our small team size and occasionally higher demands, there may be a brief delay in processing. We appreciate your understanding and patience as we prepare your order with the utmost care and attention.

Shipping Timeframes

For orders within Australia, the estimated shipping time is 7-14 business days following dispatch. We strive to ensure that your order reaches you as swiftly as possible.

Global Sourcing

At Ivory-Sydney, we are committed to delivering high-quality products at competitive prices by working with a trusted global network of suppliers. To meet high demand and ensure timely delivery, we may source stock from multiple warehouses worldwide, including locations in the United States, China, and Turkey, among others.

We understand that customers may have questions about the origin of our products. Rest assured, we uphold strict international quality standards and partner only with reputable manufacturers. Each product undergoes thorough inspection and testing before shipment to ensure it meets our high standards of excellence.

Regardless of the warehouse location, we conduct rigorous quality control to maintain consistency and reliability. Delivery times remain unaffected by the shipping origin, as we prioritize fast and efficient logistics to get your order to you as quickly as possible. Your satisfaction and confidence in our products are our top priorities. 

Tracking Your Order

Upon shipment, you will receive a confirmation email containing your order's tracking number. This enables you to monitor the progress of your shipment and estimate its arrival date. We encourage you to track your order to stay informed about its delivery status.

Delays

While we make every effort to adhere to our shipping schedule, occasional delays due to factors beyond our control (such as carrier delays or logistical issues) can occur. We apologize in advance for any inconvenience caused by these delays and assure you that we are committed to resolving any such issues promptly.

Contact Us

Should you have any questions or concerns regarding your order's shipping status, please feel free to contact our customer service team. We are here to assist you and ensure a smooth and satisfactory shopping experience.

Thank You for Choosing Ivory-Sydney

We value your business and are committed to providing you with high-quality products and exceptional service. Thank you for your trust and for shopping with us.